SHIPPING POLICY

All orders are processed within 3-7 business days. Standard Shipping will take 13-15 business days. Express Shipping will take 4-6 business days. If this timeframe is subject to change, it will be disclosed to the customer. Please keep in mind high demand and holidays may increase processing and delivery timeframe. 

International Standard Shipping will take 7-14 business days (Shipping time may vary depending on country location)

Please allow 3-7 business days for your order to be processed before receiving your tracking number. If there will be a delay in your order processing or delivery, we will contact you via email with estimated arrival details.

If your purchase is 15 business days past your order date, you may Contact Us to check the status of your order, and we will respond promptly.

All orders that are purchased via Buy Now,  Pay Later method will begin processing once payment is confirmed. This may take up to 5-7 business days. Please be mindful of this before using this payment option.

If you would like your order to arrive by a specific date, please Contact Us first before purchasing to confirm if this is possible. (additional fees may apply for express shipping options)

To ensure you receive the best quality product, please be mindful that Express Shipping is for the delivery time, not the processing time (production) of your order. 

Orders may be delayed during weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. 

We are not responsible for your item once they have been shipped. 

 

SHIPPING DELAYS

All Shipments May Require a Signature.

For your convenience, please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements, it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of the carrier. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust DHL/FedEx to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please Contact Us.

FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the primary cause of shipment delays. Check the address information on your order. Ensure you have included ALL the information (address, apt#, zip code, etc.) needed to deliver your package. Your order will be shipped to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent, you will be assessed the extra fee the carrier charges us to correct. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a wrong address, you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

LOST SHIPMENTS

We are not responsible for your item once they have been shipped. 

If you have tracked your package and there is a discrepancy in delivery information or lost in transit, please Contact Us immediately. As a courtesy, we will contact the carrier right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 1-7 business days, depending on the carrier's policies and procedures.

Aubriras Boutique will NOT resend or refund a package that shows DELIVERED on the carrier's tracking.