Return & Refund Policy

Return & Refund Policy

At Aubriras Boutique, we want you to be completely satisfied with your purchase. We understand that sometimes products may not meet your expectations, which is why we've created this fair and transparent return policy.

Return Eligibility

We accept returns within 14 days of delivery for most items. To be eligible for a return, items must meet the following conditions:

  • Item must be unused, unworn, and in the same condition that you received it
  • Item must be in original packaging with all tags attached
  • Hair extensions must be in unopened, sealed packaging (for hygiene reasons)
  • Lashes must be in unopened packaging (for hygiene reasons)
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned once opened:

  • Opened hair extensions, closures, frontals, or wigs
  • Opened false eyelashes
  • Opened edge control or hair care products
  • Sale or clearance items marked as final sale
  • Gift cards

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at support@aubrirasboutique.com within 14 days of receiving your order
  2. Include your order number and reason for return
  3. We will provide you with a return authorization and shipping instructions
  4. Package the item securely in its original packaging
  5. Ship the item back to the address provided

Important: Please do not ship your return without contacting us first. Unauthorized returns may not be accepted.

Return Shipping Costs

  • Defective or Incorrect Items: We will cover return shipping costs and send you a prepaid return label
  • Change of Mind: Customer is responsible for return shipping costs
  • We recommend using a trackable shipping service for returns
  • We are not responsible for items lost or damaged during return shipping

Refunds

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method within 5-10 business days
  • Original shipping costs are non-refundable (unless the item was defective or incorrect)
  • You will receive an email confirmation once the refund has been processed

If rejected:

  • We will explain the reason for rejection
  • The item will be shipped back to you at your expense

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or length, please return the original item for a refund and place a new order for the item you want.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@aubrirasboutique.com with:

  • Your order number
  • Photos of the damaged or defective item
  • Description of the issue

We will work quickly to resolve the issue by sending a replacement or issuing a full refund, including shipping costs.

Wrong Item Received

If you receive the wrong item, please contact us within 7 days of delivery. We will arrange for the correct item to be sent to you at no additional cost and provide a prepaid return label for the incorrect item.

Late or Missing Refunds

If you haven't received your refund after 10 business days:

  1. Check your bank account again
  2. Contact your credit card company (it may take time for the refund to post)
  3. Contact your bank (processing times vary)
  4. If you've done all of this and still haven't received your refund, contact us at support@aubrirasboutique.com

Questions?

If you have any questions about our return policy, please contact us at support@aubrirasboutique.com.

Last updated: February 28, 2026