Frequently Asked Questions

Orders & Payment

Is there a discount for new customers?

Yes. New customers get 10% off their first order. Sign up with your email in the "Get 10% off your first order" box near the bottom of our homepage, and your discount code appears on the screen right after you sign up. Enter the code at checkout. The offer is one use per customer.

What payment methods do you accept?

We accept Visa, Mastercard, American Express and Discover, as well as PayPal, Amazon Pay and Shop Pay. Pay-over-time options are shown at checkout on qualifying orders.

👑 Shipping & Delivery

Every order is handled with care, from the moment you check out to the moment it arrives at your door.

How long until my order ships?

Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

How long does delivery take?

Standard Shipping: most hair and lash orders arrive in 2-5 business days.
Express Shipping: arrives in 1-2 business days after your order ships.
Some items ship directly from our partner suppliers and may take a little longer. Orders to Canada usually take longer than U.S. orders.

How much does shipping cost?

Standard shipping in the U.S. is $7.00. Crown Collection 3-bundle deals ship free with U.S. standard shipping. Jewelry ships free. Express shipping is $24.99. Standard shipping to Canada is $35.00. See our Shipping Policy for details.

Where do you ship?

We ship to the United States and Canada. Some items can only ship within the United States; if an item can't ship to your address, checkout will let you know.

Will I pay extra fees if I order from Canada?

Orders to Canada may be subject to GST and/or import duty collected by Canada on delivery. These fees are set by Canada and are not included in our shipping cost.

Can I track my order?

Yes. As soon as your order ships, you will receive an email with your tracking number.

I need my order by a certain date. Can you help?

Yes. Message us before you order and we will tell you whether it can arrive in time.

What if my package is lost or damaged?

Email aubrirasboutique@aubrirasboutique.com right away and we will work with the carrier to make it right. If a package shows as delivered but you can't find it, please check with neighbors or building management and contact us within 7 days of the delivery date.

Returns

What is your return policy?

You have 30 days from the day your order arrives to request a return. Items must be unworn, unwashed and unused, with tags attached and in the original packaging. Wigs, bundles, closures and frontals must be unworn and unaltered. For hygiene reasons, lashes, hair care and edge control cannot be returned once opened. Email us before sending anything back. See our Return & Refund Policy for details.

Wigs, Bundles & Fit

I'm new to wigs. Where should I start?

Headband wigs and glueless wigs are the easiest to start with. A headband wig slips on with no lace to handle, and a glueless wig goes on in minutes with no glue. Message us with the length and style you like and we will point you to one.

How do I know what wig cap size I need?

Measure around your head from your front hairline, above your ears and around the nape. Most adults wear a medium cap (22 to 22.5 inches). Our Wig Cap Size & Fit Guide shows you how, step by step, or send us your measurement and we will confirm the fit before you order.

How do I make my bundles last?

Wash with a sulfate-free shampoo and conditioner, use a heat protectant before hot tools, keep waves and curls hydrated with a light leave-in, and sleep in a silk bonnet. Our bundle care guide walks you through it step by step.

Contact

How can I reach you?

Email aubrirasboutique@aubrirasboutique.com, call (443) 223-8834, or use the Chat button on any page. We answer Monday to Friday, 5 PM to 9 PM, and Saturday, 1 PM to 5 PM (Eastern Time). Messages sent outside these hours are answered the next time we're open.